Frequently Asked Questions

How do I place my order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the top-right corner of the screen and hover over the “cart button”. You will then have the option to “view cart” or “Checkout”. If you have completed ordering, click “Check out”.  This will display freight options and the grid to be filled out for billing and delivery. You will have the option of indicating that the shipping and billing details are the same.

If you intend to purchase additional items from Raptor Rubber in the future, you may want to consider setting up an account. This will allow our site to maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing made at Raptor Rubber.

After completing the shipping information, you will need to select “direct bank transfer” or PayPal checkout. PayPal checkout incorporates both Visa and Mastercard options if required.  Once filled out click “pay now”.  You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department [email protected]

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our online store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

How can I sign into my account and/or edit the information in my account?

If you have previously opened an account with Raptor Rubber, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account.  If you have forgotten your password, you can create a new one by clicking on the “Request new password” tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of items you want to purchase of a particular product in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

What are Raptor Rubber shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.  All shipping costs are calculated using Australia Post Service shipping module.

What are Raptor Rubber payment options?

We accept both Mastercard and Visa credit cards, EFT and PayPal Express.  Regular customers (Within Australia) wishing to establish a 30 day trading account, can e-mail Raptor Rubber at [email protected] to receive our formal account application form. (Minimum spend $2000.00 per year for accounts).

Do I receive an invoice for my order?

Yes. Once your order is paid in full and the goods are picked and ready for dispatch an invoice will be emailed to you.

How will I know that Raptor Rubber have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

How long will delivery take?

All orders will be processed and shipped within 48hrs. Delivery times will vary depending on your location. You will receive a dispatch notification and tracking number as soon as your order is sent.

Can I make changes to or cancel my order?

You will need to contact us immediately if you wish to make changes to your order.

Can I pick my order up?

Yes you can. However not all of our products are held at the one warehouse. If you do wish to collect your order your will need to contact us and arrange a suitable time.

What is Raptor Rubber returns policy?

We want you to be completely satisfied with your purchase. If for some reason you are not, and wish to return your purchase, you will need to call our Customer Service department on 1300 034 056 to obtain returns approval number.  Once you have obtained your approval number, please follow these four easy instructions to return your purchase.

  1. Make sure the item is in a re-saleable condition. We cannot refund or credit goods that have been cut to size, or are a special manufacture. Full rolls, complete lengths or un-broken packets only can be considered for a refund. Our online shop clearly identifies full rolls, full lengths and packaged products.
  2. Enclose a copy of your invoice, or the invoice number and invoice date, with the returned goods so that we can issue the correct credit for the goods purchased.
  3. Ship the package to our returns department.
  4. To guarantee delivery, please insure your package is correctly addressed. Returns must be sent post prepaid to:

P.O. Box 796
Tullamarine, Victoria 3043

If you have additional questions about our returns policy, please e-mail our Customer Service department at [email protected]